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Frequently Asked Questions

WHAT IS THE MS QUEENSLAND WHISTLEBLOWER HOTLINE?

The MS Queensland Whistleblower Hotline is an independent and confidential service available to receive information relating to improper conduct, unlawful or unethical behaviour and supports MS Queensland’s values and Code of Conduct.

WHAT CAN BE REPORTED?

Any matter can be reported including suspected incidents of neglect, violence & abuse, exploitation, discrimination, theft, fraud, bullying & harassment, unethical behaviour or safety hazards.

WHY IS MS QUEENSLAND INTRODUCING THIS SERVICE?

At MS Queensland our customers come first.  We have partnered with Stopline as an externally managed disclosure service to ensure all parties are heard and forms part or our commitment to good governance.

HOW DO I MAKE A REPORT?

Reports can be made by phone, email, in writing & fax.  Refer to the home page to “Make a Report” and then to “Start a Disclosure”.

WHO IS STOPLINE?

Stopline is an Australian company which specialises in providing integrity/whistleblowing services. It has been operating for over a decade and assists listed and private companies; local, state and Commonwealth public sector bodies and not-for-profit organisations. Further details are available at www.stopline.com.au

DO I HAVE TO GIVE MY NAME?

No. Your call to Stopline can, if you wish, be anonymous and the staff of Stopline will not ask for any personal details. You may volunteer the information anonymously to Stopline if you desire or you can be overt. If you do not wish to remain anonymous, this information may be provided to the Disclosure Officer at MS Queensland. If you choose to remain anonymous Stopline will issue a confidential reference and password should you wish to seek the status of your disclosure at some later date.

IF I MAKE A COMPLAINT REGARDING SUSPECTED MISCONDUCT, HOW WILL I BE PROTECTED?

MS Queensland is committed to the protection of genuine Whistleblowers against action taken in reprisal for the making of protected disclosures. Maintaining confidentiality is a crucial component of this protection. All disclosures will be treated with a high level of confidentiality. MS Queensland has appointed Stopline to enhance confidentiality and anonymity within MS Queensland with respect to Whistleblower procedures.

HOW DOES STOPLINE WORK?

Stopline enables people to report in good faith, suspected misconduct via telephone, email, internet, facsimile or mail, to an independent organisation with trained staff who will receive your concerns confidentially (anonymously if you wish) and provide the confidential information to the Disclosure Officer at MS Queensland. The program then places procedural requirements on dealing with and finalising the outcome of the disclosure.

WHO AND WHAT IS THE DISCLOSURE OFFICER?

A person within MS Queensland is responsible for ensuring that all serious complaints are handled appropriately. The Disclosure Officer is responsible for MS Queensland’s role in managing disclosures and being the contact point for both Stopline and the MS Queensland Board. That person is the [Nominated Title of Individual]

WHEN SHOULD I CONTACT STOPLINE?

You can contact the Stopline when you have knowledge of any suspicions of abuse, neglect, exploitation or violence, fraudulent, corrupt, unlawful or unethical conduct by an employee and/or contractor.

AT WHAT TIME CAN I CONTACT STOPLINE?

You can telephone the Stopline on 1300 30 45 50 (in Australia) or +61 3 9811 3275 (overseas – reverse charges) during business hours (0800 – 1800 Mon – Fri AEST) to speak with a trained Stopline interviewer. Any messages left will be responded to within one working day. You can also send your disclosure via the internet (this website), email, facsimile or mail.

WHAT MEASURES ARE PUT IN PLACE TO MITIGATE FALSE CLAIMS?

The strength of Stopline is that all allegations will be professionally managed by trained Stopline staff. The experience of Stopline is that vexatious calls occur very infrequently. Stopline focuses on the message, not the messenger. The Disclosure Officer may decline to investigate the matter if satisfied that the disclosure is trivial, frivolous or vexatious.

WILL I BE KEPT INFORMED ABOUT THE RESULT OF MAKING A REPORT?

Yes. You will be kept advised about the status of the report, decisions made regarding how the matter is to be handled, timeframes that apply and the result of any investigation and action taken. If you choose to remain anonymous, you will be issued with a confidential reference and password and must initiate contact through one of the methods above to receive feedback.

NDIS customers will be appropriately involved in the resolution of the complaint and will be kept informed of the progress of the complaint and options for review.

IF I MAKE A REPORT, AM I LIABLE IN ANYWAY?

If any allegations are found to be upheld the relevant authorities will be notified.

WHERE ELSE CAN I OBTAIN INFORMATION ABOUT THE HOTLINE SERVICE AND RELATED POLICIES?

More information is available on the Stopline website:  www.stopline.com.au or from MS Queensland: www.msqld.org.au